Support — Setaside

This page helps with common questions about the Setaside iOS app. If your question is not answered here, contact the developer using the details in the "Contact" section below.

Frequently Asked Questions

How does the worry window work? When a worry shows up during the day, tap Park a worry, write it down in a few words and park it. It stays out of sight until your worry window, a short time you choose each day. When the window opens, tap Open my window on the Today screen and look at each worry once: mark what has passed, choose one tiny next step for what you can act on, or let go of a what-if you can't control.

Why can't I see the worries I parked? That is part of the practice. Outside your window, the Today screen shows only how many worries are waiting and when your next window opens. Parked worries appear when the window is open. Worries you have already reviewed are listed in Settings → Reviewed worries, which is part of Setaside Plus.

How do I change the time, length or days of my window? Open Settings → Worry window, or tap Worry window on the Today screen. Choose a time, a length of 15, 20 or 30 minutes and the days you want, then tap Save.

Why doesn't "Open my window" appear? The button appears only while your window is open, and only for worries you parked before it started. Worries parked during an open window wait for the next one. Once you finish or close today's window, it stays closed until the next scheduled day. Anything you didn't review simply waits for your next window.

My reminders don't arrive. In the App, check that Settings → Reminders → Daily reminder is on. The optional reminders 5 minutes before the window and when it ends are in Settings → Worry window. Then check that notifications for Setaside are allowed in your iPhone Settings → Notifications. Reminders are scheduled on your device and never contain what you wrote.

How do I add the widget or a quick shortcut? Touch and hold an empty area of the Home Screen, tap Edit, then Add Widget. Search for Setaside and choose the small or medium size. On iOS 18 and later, you can also add the Setaside control in Control Center. To capture with Siri, say "Park a worry in Setaside". On iPhone models with the Action Button, go to iPhone Settings → Action Button → Shortcut and choose Quick capture.

Where are my worries stored? Do they sync to my other devices? Your worries and next steps are stored on your iPhone. Setaside has no account and no developer server, and it does not sync through iCloud, so the developer cannot read or recover them. Device backups you make can include app data. The words you write are never sent to analytics.

What does Setaside Plus include? Plus is an optional monthly subscription. It adds Insights over 7, 30 or 90 days, the list of reviewed worries, Export my data and the Warm appearance. Parking worries, the worry window, the review, reminders and the widget are free.

Is Setaside a replacement for professional help? No. Setaside is a personal wellness tool, not a medical service or treatment, and it is not a crisis service. If you may hurt yourself or are in immediate danger, call your local emergency number or go to the nearest emergency department. Settings → Support when you need it links to helplines in many countries.

Purchases and Subscriptions

Restore a purchase. If a subscription you paid for is not active, for example after reinstalling the App or on a new device, open the App and use Restore Purchases. Use the same Apple Account you used to buy it.

Manage or cancel. Subscriptions are billed and managed by Apple. To cancel or change a subscription, open your device Settings (your name → Subscriptions) or the App Store app. Cancel at least 24 hours before the end of the current period to avoid the next renewal.

Refunds. The developer does not process payments and cannot issue refunds for App Store purchases. To request a refund, use Apple's process at reportaproblem.apple.com.

Your Data

Erase your data. To remove the App's data from your device, use Settings → Your privacy → Erase All Data in the App. To ask for deletion of data already sent to analytics or purchase providers, use Request provider data deletion on the same screen before erasing, or contact the developer.

More details are in the Privacy Policy.

Contact

For help with Setaside, bug reports or suggestions, contact the developer:

To help us answer faster, please include the app name, the app version (shown in the App's settings), your iPhone model and iOS version, and a short description of the problem. The developer strives to respond within a reasonable time.

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